About The Ticket System
We use a full-featured Customer Relationship Management (CRM) system that is integrated with our website to better serve our valued customers... yes, even you. You can access the system and view or cr |
Award Quick Check for Update Error
Problem: You receive an error stating to contact Army Counseling Online when you attempt to update Award Quick. Probable Cause: Since changing servers we came across an issue that we did not
anticip |
Award Quick System Requirements
Supported Operating Systems: Windows® 98, ME, NT, 2000, XP or Vista. (Apple Computers with Mac OS not supported!) RAM: 256 MB minimum Processor: Pentium III 800Mhz or higher processor Hard Drive Spac |
Can I run these programs on my Apple computer with the Mac Operating System?
Possibly. We build our products in a PC based (Windows) environment because that is the same platform the US Army uses as well as an overwhelmingly large majority of personal computer users.
We hav |
Counsel Quick Volume 1 System Requirements
Supported Operating Systems: Windows® 98, ME, NT, 2000, XP or Vista. (Apple Computers with Mac OS not supported!) RAM: 256 MB minimum Processor: Pentium III 800Mhz or higher processor Hard Drive Spac |
Counsel Quick Volume 2 System Requirements
Supported Operating Systems: Windows® 98, ME, NT, 2000, XP or Vista. (Apple Computers with Mac OS not supported!) RAM: 256 MB minimum Processor: Pentium III 800Mhz or higher processor Hard Drive Spac |
Counseling Tracker Error 30008
Problem: When using the counseling tracker in CQv1/CQv2 you receive an error message that states that you cannot write to a read only database. Probable Cause: 1. The user account control in Wi |
Do you Ship to APO/FPO's?
Yes! If shipping to an APO or FPO please use the following guidance: In the COUNTRY field select UNITED STATES In the CITY field type in " APO " or " FPO " In the STATE field select " AP " or " |
Error Message 0666: Program aborts on start.
Error Message 0666:
This program has not been installed correctly.
Please re-install using a valid license key.
The program will now abort.
Problem:
A standard user (non-admin) c |
How do I download software?
You can download and use the software immediately after checkout.
Go to GiPubs.com and click the “ My Account ” link in the top right of the page. ( login
if you’re not already )
L |
How do I get the upgrade price to version 2 of Counsel Quick Volume 1 or 2?
Go to the following url and use the Counsel Quick Upgrade Utility to get your coupon code.
http://www.armycounselingonline.com/announcements/cqupgrade-v2.html |
How do the license keys work?
The following programs currently use license keys: Award Quick Rater Quick NCOER Edition Rater Quick OER Edition Counsel Quick Volume 1 Counsel Quick Volume 2 Counsel Quick Volume 3 Each license key |
My Notes section is not saving notes.
Problem: The My Notes section of CQv1/CQv2 is not saving notes and defaulting back to it's original text. Probable Cause: Corrupt or incomplete installation from interrupted or incomplete download of |
Rater Quick NCOER Edition System Requirements
Supported Operating Systems: Windows® XP or Vista.
(Apple Computers with Mac OS not supported!)
RAM: 256 MB minimum Processor: Pentium III 800Mhz or higher processor Hard Drive Space: 35 MB min |
Rater Quick OER Edition Check for Update Error
Problem: You receive an error stating to contact Army Counseling Online when you attempt to update. Probable Cause: The "Check for Update" data file in the software is pointing to an outdated server. |
Rater Quick OER Edition System Requirements
Supported Operating Systems: Windows® 98, ME, NT, 2000, XP or Vista. (Apple Computers with Mac OS not supported!) RAM: 256 MB minimum Processor: Pentium III 800Mhz or higher processor Hard Drive Spac |
The program works but I can't open any of the documents. What do I do?
Some programs required additional software which are common to most computers or are free to download and install. If documents are not opening or are not displaying properly chances are you don |
What are the operating system requirements?
That depends on the program. Each product has the operating system requirements listed on the respective details page. |
When will I receive the license key to install the program?
License keys are sent automatically in a separate email for each product that requires one. The following programs currently use license keys: Award Quick Rater Quick NCOER Edition Rater Quick OER Edi |
